Re customer experience: “We are the ultimate arbiter of truth.”
Mario Ciabarra, Quantum Metric
My interview with Mario Ciabarra of Quantum Metric was tons of fun. Mario is a high energy entrepreneur who built a few very small businesses before hitting on something BIG with Quantum Metric – in its last round of funding, Quantum Metric was valued at over $1 Billion. Now bestowed with “unicorn” status, I asked Mario how he feels about that. We talked lots about the problem the company solves, and the challenge of even explaining what they do to early customers who needed a solution they’d never seen before.