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Re customer experience: “We are the ultimate arbiter of truth.”

Mario Ciabarra, Quantum Metric

My interview with Mario Ciabarra of Quantum Metric was tons of fun.  Mario is a high energy entrepreneur who built a few very small businesses before hitting on something BIG with Quantum Metric – in its last round of funding, Quantum Metric was valued at over $1 Billion.  Now bestowed with “unicorn” status, I asked Mario how he feels about that.  We talked lots about the problem the company solves, and the challenge of even explaining what they do to early customers who needed a solution they’d never seen before.


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