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Dave’s blog

Colorado’s Unprofitable Reopenings are Encouraging

In my interview with Jamie Repenning, President of Colorado-based Floyd’s 99 Barbershop, I was struck by the fact that even as Colorado businesses reopen, constraints in the number of customers that can be in the shops at a time mean that businesses will reopen knowing that they’ll be losing money.  In fact, many were losing LESS while closed than they will reopened.

But, I haven’t heard loud complaining.  I think that says great things about Colorado business and Colorado entrepreneurs: that putting their staff to work serving customers is the priority.

That’s gratifying to me.  Sure, maybe your do-it-yourself haircut wasn’t as bad as you thought it would be.  Still, it’s time to reward the commitment of our Colorado businesses by going back to them and leaving big tips.

Possession is 9/10th of the Law… if you want it.

My friend Tom has a wooden canoe he built over 20 years ago.  It hangs magnificently from his garage ceiling where it’s been for many years.  He also had a boat which, despite being meticulously crafted from mahogany, he sold for much less than I’d expected.  “No one wants this stuff anymore,” he said.

He’s right.  My sons and their friends only want things that they use regularly, and that they can easily store in their small homes.  Photos of great, great grandparents?  That’s nice, but no thanks.  Family heirloom furniture?  There’s nowhere to keep it.

It occurs to me that while I purchase things TO LAST, my sons purchase things expecting they will serve their purpose and then be replaced.  A phone, a surfboard, a truck, hiking boots.  Even most new clothing and furniture is designed to be trendy and temporary.

What does this mean to me? I actually think my sons are right.  I’m using this COVID time to get rid of stuff – stuff I never really needed and perhaps didn’t want.  I’ve been giving shipping heirlooms to my sisters.  They’ll keep them awhile before coming to terms that their kids don’t want them either.  My conclusion: the stories about how getting rid of stuff frees your mind?  It’s true!

Not Being a Jerk – Here’s the Feedback

I am easily frustrated by phone trees and “prove-it’s-not-your-own-fault” trouble shooting by cable companies, and others.

My sons criticized me when they heard me exhibiting frustration and being curt with a phone rep, and since then I’ve tried to be nice.  I tell myself, it’s not the rep’s fault that Comcast makes them prove I’m who I am before they will tell me if the internet is out.  My internet has been getting worse and I chatted to see if it could be resolved.  Here’s the end of my last chat exchange.

When the rep thanked me for “remaining so positive,” my heart went out to him – and it still does.  He must take so much grief, and I used to be one who dished it out.  And my internet problem?  I bought new equipment and it works great now.  I guess it wasn’t Comcast’s fault after all (the phone tree still has to go).

 

Coronavirus 2 – a Dichotomy of Impact

With a heavy heart, I think of those out of work, businesses struggling, and those working hard and putting themselves at risk to serve the rest of us during this epidemic.

The uncomfortable and guilt-creating dichotomy is that for many, aspects of life have substantially improved.

I’m not commuting in traffic.  I’m having coffee at home in the morning, walking my dog at lunch and eating dinner with my wife.  Families are out strolling together, talking and smiling.  High schoolers aren’t stressed about college tests, making the team, or who’s wearing what.  The air is clean and traffic is easy.  It’s like living in the 60’s.

For many, the Coronavirus “stay at home” order is forcing peace back into our lives.  It’s a shame that it has to come at such a cost for others.

Coronavirus 1 – Don’t Just Be Part of the Cacophony

Of course we’re all talking about COVID-19.  It’s pretty much the ONLY thing we’re talking about.  Every organization’s focus is on it, and every organization feels compelled to communicate about it – to add to the dialogue because it seems if we don’t, then we’re irrelevant now.  It doesn’t matter that before COVID-19 we had a perfectly wonderful business focused on delivering products or services to customers who wanted them – now our business is all about COVID-19.

No, it’s not.

Communicating during and about COVID-19 should be within the context of staying connected to the people who cared, and will care again, about how we served one another before all this.

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