Rob Katz of Vail Resorts Does It Write
I received this email (as did tens of thousands of Epic Pass holders) from Rob Katz, CEO of Vail Resorts. Not only did Rob do the right thing by stating that he feels Vail has fallen short and apologizing, he warmed my heart with the statement, “This is certainly not the fault of our call center agents, who have tried their best to provide great service under difficult circumstances. It is my fault for not ensuring we were better prepared.” Rob is being a great leader by supporting his front-line team and asking that any frustration be directed at him instead. Rob, thanks for being a role model of the Colorado spirit!