Not Being a Jerk – Here’s the Feedback
I am easily frustrated by phone trees and “prove-it’s-not-your-own-fault” trouble shooting by cable companies, and others.
My sons criticized me when they heard me exhibiting frustration and being curt with a phone rep, and since then I’ve tried to be nice. I tell myself, it’s not the rep’s fault that Comcast makes them prove I’m who I am before they will tell me if the internet is out. My internet has been getting worse and I chatted to see if it could be resolved. Here’s the end of my last chat exchange.
When the rep thanked me for “remaining so positive,” my heart went out to him – and it still does. He must take so much grief, and I used to be one who dished it out. And my internet problem? I bought new equipment and it works great now. I guess it wasn’t Comcast’s fault after all (the phone tree still has to go).