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Marketing

It takes discipline to say positive

A crazy fixation I have, and judge as negative, is when people attempt to shape the perceptions of others with denials.  President-elect Biden got the coronavirus vaccine and said, “There’s nothing to worry about.”  OK, that’s not so bad.  Illinois House Speaker Michael Madigan, upon not getting votes needed for re-election as Speaker during a federal corruption probe said, “This isn’t a withdrawal.”  Let’s use that as an example and come back to Biden.  “This isn’t a withdrawal.”  Really?  What is it?  Whatever – you didn’t win and you won’t.  Why deny what everyone knows – you lost.  Now people think that Madigan lost, AND he’s a liar.  What should Madigan have said?  He still got the most votes, even though not enough so maybe, “OK, my caucus is still considering its best path forward.”   

My point: stating your view as a negative is reflexive.   We want to deny – and that’s not as wise as stopping to think about how to reframe to a positive statement.   

Back to the President-elect.  With more thought was there something positive he could have said about getting the vaccine?  How about, “This is great!  I can focus on the business of the people knowing I and those around me will stay healthy.”   

Avoid the easy negative statement and replace it with something that’s truthful, authentic and positive. 

It’s Time to Take Video Calls Seriously

Friends, when we started to use video at the onset of COVID, I advised to be thoughtful about how we present ourselves.  We are now 8 months into COVID and video calls are no longer a novelty.  It’s time to take video calls seriously.  One company leader I spoke with said that it is now REQUIRED for pitch meetings that those participating have lights, a green screen, and decent microphone.  Over the top?  No, it’s not.  Here’s a screen capture from that drove me to write this post.  It time to CARE about what others see (laundry day!) and hear when we’re on video.

It’s time to step up to well lit, clear sounding calls that make a positive impression.

Is what I’m recommending complicated?  NO.  Extravagant?  Here’s the budget:

– Light ring for face lighting:  $35 to $200 (other lighting options, $100 to $200)

– Bluetooth headset with boom mic:  $35

– Green screen:  $100 to $200,  (with a thoughtful, uncluttered background, you can get by without that)

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TOTAL, to look and sound pretty good:  $70 to $425

Do it already.

“Luxury Shopping with Purpose”

I saw this ad and it stopped me cold.  At first glance, I thought it meant that people were luxury shopping AS a fulfilling purpose in life.  “Wow,” I thought, “with the chasm between the ‘haves’ and ‘have nots’ growing larger every day and the societal ramifications of that, this feels wrong.”

Intrigued (and not wanting to be off-base in this blog post), I visited the company’s website and learned that my first impression was mistaken.  The company sells luxury items and then donates 20% of the proceeds to worthwhile organizations that support girls.  The last line of their intro video says, “Your choice of where to shop matters.”  Another video says, “Improve the lives of children around the world by buying what you love.” In the video, the Olivela founder seems sincere, and I’m pretty confident that she is.  Certainly, it’s a much more authentic version of, for example, car dealers who say, “for every (name the brand) sold, we’ll donate $200 to (name the charity).”

But this whole trend of building a business based on the differentiation strategy of donating money – money spent by customers – really gives me pause.

I asked myself, why don’t I like it?

My conclusion is this… it’s the direct tie of donations to sales.

Contrast the above example to a company like Patagonia. Patagonia’s mission-driven approach (supporting environmental causes) is different because Patagonia doesn’t conditionally tie its good work to sales.  While Patagonia can of course conduct environmental efforts because of its customers, this is not its sales strategy.

If you are looking for purchases that improve the world, check out Colorado’s Women’s Bean Project.  And listen to the PROCO360  podcast episode with its CEO, Tamra Ryan.

I am in the Tribe: “Buffaloes”

I was following a car driven by someone who wasn’t particularly focused on moving along.  Clearly, the driver was texting, or in some other way distracted from the business of getting where she was going.

I was miffed.  Then I saw a CU Buffs sticker on her car and I relaxed.  I’m a Buffs football season ticket holder and both my sons, my wife and I have degrees from CU.  I recognized my dismissal of frustration because of the sticker – and thought, “this is weird.”

Maybe not.  Coincidentally at the time this happened I was (really!) re-listening to the book, Marketing Rebellion: The Most Human Company Wins by Mark Schaefer.  And as I write this, I recall Seth Godin’s book, Tribes, and I’m reminded that as I seek to do business with someone new, it’s so important, and gratifying, to explore how we can authentically connect. Go Buffs!  #GoBuffs  @CUBuffs

 

 

We Aren’t Our Best Yet

In contemplating my most recent podcast with Matt Hyder, Founder of Recoup Fitness, it occurred to me that he’s come such a LONG way.  He graduated from high school with a 1.9 GPA and failed at four businesses.  Now, still in his twenties, Matt has a company that will grow from $850K in sales in 2018 to over $6 Million in 2019.  Matt’s focus remains on learning and getting better – good thing. 

His early career – Fresh Prince of Bellaire.  Later in his career, brilliant, poignant acting.   

Now that I have experience and improved skills, I have to remind myself that people don’t start out at their best and sometimes not even close to their best.  Even harder than that, is the painful truth that I still make mistakes that beg, “shouldn’t you be better than THAT” by now?”

 

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